AdoQ01 / THE CHALLENGE
Quick collections wait behind longer enquiries
WITH ADOQ
Separate the service queues
Create queues for collection, repair intake or support so staff can manage the service points they actually operate.
ADOQ FOR RETAIL & SERVICE CENTRESLess standing around.
Less standing around.
More getting it sorted.
Manage walk-ins for repairs, collection and customer support, with service notes and previous visits attached to the same customer record.
A returning customer should not have to explain everything again.
A collection visit, a new repair enquiry and a support conversation need different attention. Help the reception team direct each arrival while keeping previous service notes close at hand.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Returning customers repeat their story
WITH ADOQ
Keep the service context together
Use customer terminology, find previous visits and review staff-entered notes and attached documents in one record.
03 / THE CHALLENGE
Handover details get lost between advisers
WITH ADOQ
Capture the information your team needs
Configure fields for visit details, add recommendations and record payment entries for the next adviser to review.
IN YOUR TEAM’S DAY
A service visit with a clear beginning and end.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Check in
Look up the customer or create a new record at the desk or through configured QR check-in.
- 02
Choose the service
Register the visit in the collection, intake or support queue your team has set up.
- 03
Help with context
Call the next customer and review the previous notes before continuing the conversation.
- 04
Record the outcome
Save recommendations, attach relevant documents and record any payment entry.
For reception
See arrivals and waiting customers by service queue, and make changes as the day unfolds.
For service advisers
Know what was recorded on previous visits and leave useful context for the next conversation.
GOOD QUESTIONSA little more
A little more
clarity.
Does AdoQ track repair jobs and spare parts?
No. It manages the queue and staff-entered visit records. It is not an inventory system, repair work-order engine or warranty management platform.
Can we call people customers instead of patients?
Yes. Configure the terminology, ID prefix, custom fields and branding to fit your organization.
A clear fit starts with a clear scope.
Payment entries are records, not online payment processing. Repair tracking, stock control and warranty automation are not included. The current trial is a test environment: use fictional information only.