01 / THE CHALLENGE
Every counter has a different picture
WITH ADOQ
Bring the service queues together
Give operations staff a view of active queues and waiting visitors. Counter staff can focus on the queue they are handling.
ADOQ FOR HOSPITALSMore counters.
More counters.
Fewer loose ends.
Coordinate outpatient service queues, staff access and patient handovers so each team can see the next step in the visit.
A patient moves between teams. Their context should move with them.
Registration is busy while another counter is waiting. A patient needs the next service point, and staff need to know what has already happened. Shared queue visibility makes those handovers easier to coordinate.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Patients are redirected without a clear handover
WITH ADOQ
Transfer the visit to the next queue
Move a patient between service queues while keeping their record and visit context available to authorized staff.
03 / THE CHALLENGE
It is difficult to review a busy shift
WITH ADOQ
Look back at activity, not recollections
Filter visit and staff reports by date and review recorded actions in audit logs. Feature availability depends on the selected plan.
IN YOUR TEAM’S DAY
A coordinated outpatient journey.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Set up service points
Configure registration and consultation queues and assign staff to their departments.
- 02
Register the arrival
Look up the patient, capture visit details and place them in the appropriate service queue.
- 03
Coordinate the handover
Call, pause, resume or transfer as the patient moves to the next service point.
- 04
Review the day
Use dashboards and reports to examine visit volumes, waiting times and staff activity.
For counter teams
A focused view of the patients waiting for your service and the actions needed to keep the queue moving.
For operations leads
A shared view across queues, configurable staff permissions and a record of operational activity.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give patients a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
General consultation
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
Patient context beyond the reception desk.
Support outpatient teams with connected records and a built-in way to consult online.
Patient history for authorized staff
Keep patient details, visit history, practitioner notes, referrals and uploaded documents available to staff with the appropriate access.
Explore record managementScheduled online consultations
Assign a consultation to a practitioner, share a private joining link and record the outcome. Remote consultations complement care rather than replace care that requires an in-person assessment.
Explore online consultationsINSIDE ADO Q
Different departments. One operational view.
Compare recorded activity by department, with a date range that matches the period you are reviewing.
GOOD QUESTIONSA little more
A little more
clarity.
Does this replace our hospital information system?
No. AdoQ focuses on queues, visit records and consultation workflows. It is not a complete hospital information system, pharmacy or inpatient management system.
Does it automatically prioritize medical emergencies?
No. Clinical urgency must be assessed and handled by qualified staff under your hospital’s protocols. AdoQ does not perform clinical triage.
Can we begin with one OPD counter?
Yes. Configure a defined outpatient queue and its staff roles first. Review registration, calling and handovers before expanding to other counters. Existing hospital systems remain separate unless a specific integration has been agreed and tested.
How can we compare the workflow with our paper token register?
Map the same arrival, call, pause and transfer steps in both processes. Ask counter staff to test the handovers and review the recorded waiting times. Use that evidence to decide the rollout scope; a software change alone does not guarantee shorter waits.
A clear fit starts with a clear scope.
Designed for outpatient queue coordination, not emergency prioritization, inpatient care or a replacement for a hospital information system. The current trial is a test environment: use fictional information only.