01 / THE CHALLENGE
Appointments and walk-ins collide
WITH ADOQ
One desk, one view of arrivals
Register scheduled visits and walk-ins, check people in and manage who is waiting from the counter workspace.
ADOQ FOR CLINICSA busy reception.
A busy reception.
A calmer clinic.
Bring walk-ins, appointments and returning patient records into one shared workspace for your reception team and practitioners.
The next patient should not mean starting from scratch.
An appointment runs over. A walk-in arrives. A returning patient needs their previous notes. The front desk needs to see what is happening without interrupting every consultation.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Reception keeps asking whether the doctor is ready
WITH ADOQ
Make queue changes visible
Call the next patient, pause a queue when a consultation takes longer, and resume it when the practitioner is ready.
03 / THE CHALLENGE
Previous visit details are hard to find
WITH ADOQ
Keep the history with the person
Open visit history, clinical notes, referrals and uploaded documents from the patient profile. Enable permanent IDs to help identify returning patients.
IN YOUR TEAM’S DAY
From a first hello to a familiar face.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Register
Find the patient or create a new record. Add this visit to the consultation queue.
- 02
Keep them informed
Share the private queue-status link so the patient can check their place and estimated wait.
- 03
Consult with context
Review previous visits and record the practitioner’s notes and recommendations.
- 04
Continue the story
Record payment entries and keep the completed visit available for the next appointment.
For reception
Know who has arrived, who is waiting and which queue is paused without piecing together messages.
For practitioners
Open the patient’s context in one place and leave clear notes for the next visit.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give patients a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
General consultation
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
The next visit shouldn’t start from zero.
Bring patient management and online follow-ups into the same workspace as your clinic queue.
A patient profile, not just a token
Find contact details, previous visits, consulting practitioners, clinical notes and uploaded documents before the next consultation.
Explore record managementMake room for online follow-ups
Schedule an in-app consultation when the practitioner considers a remote visit appropriate. Keep recommendations, follow-up notes and payment status with the consultation.
Explore online consultationsINSIDE ADO Q
The previous visit is part of this one.
Review the visit history from the patient profile before the next conversation.
GOOD QUESTIONSA little more
A little more
clarity.
Can we use this for a small single-doctor clinic?
Yes. Start with the consultation queue and staff access you need. Additional queues and custom fields can be configured as your workflow changes.
Will patients get an exact appointment time?
Queue status shows an estimated waiting time, not a guaranteed consultation time. Delays and changes in service affect the estimate.
Will the doctor have to manage the queue on a computer?
Reception can register patients and manage the waiting list. Agree who calls the next patient and handles changes during your walkthrough. Practitioners can use the record and consultation features when those fit their work; moving every paper record is not a prerequisite for evaluating the queue.
Can we try a digital patient queue without changing the whole clinic?
Start by reviewing one consultation queue: add a walk-in, check in an appointment and call the next patient. Then decide which records and staff roles you need. Plan any move from paper around your team, rather than switching every process at once.
A clear fit starts with a clear scope.
AdoQ supports staff-entered clinical records and queue operations. It does not diagnose, triage patients or make treatment decisions. The current trial is a test environment: use fictional information only.