Capture the visit at the desk
Staff can create an appointment from a phone enquiry or conversation. Capture the person’s details and the service they need before the day of the visit.
APPOINTMENTSBooked ahead.
Booked ahead.
Welcomed on arrival.
Someone calls ahead. Someone walks in. Your front desk should not need two disconnected systems to know who has arrived and who needs attention.
Today at receptionTwo ways to arrive.
Two ways to arrive.
One place to coordinate.
10:00Scheduled visitChecked in01
10:10Walk-in arrivalWaiting for service02
10:30Scheduled visitExpected03
One view of who is arriving.
The booking is only the beginning.
An appointment tells you who is expected. Check-in tells you who is actually here. Ado Q connects those moments with the live queue, so reception can coordinate the visit as the day changes.
INSIDE ADO Q
From a phone enquiry to a registered visit.
Select the visit source, record the appointment and confirm whether the person has arrived.
Bring walk-ins into the same workflow
Register unscheduled arrivals without losing sight of scheduled visits. Your team remains responsible for the policy used to order and prioritize service.
Continue with the same person
Look up a returning patient or customer and retain their visit history. A permanent ID, when enabled, helps staff find the correct profile.
- 1Book
Staff record the appointment and the intended service.
- 2Check in
Confirm arrival and place the visit into the service workflow.
- 3Serve
Manage the live queue and retain the completed visit history.
HOW IT FITS TOGETHEROne clear step
One clear step
after another.
- 01
Book
Staff record the appointment and the intended service.
- 02
Check in
Confirm arrival and place the visit into the service workflow.
- 03
Serve
Manage the live queue and retain the completed visit history.
Appointments and walk-ins, beyond the clinic.
A booked service visit and an unplanned arrival need the same essentials: the right client, a clear reason for the visit and a team ready to help. Use staff-managed appointments alongside walk-ins at service centres, diagnostic labs and other reception-led businesses.
Keep the visit connected to client records and history. Read our guide to managing appointments and walk-ins together, compare plans and pricing, and bring your arrival policy to a demo.
GOOD QUESTIONSA little more
A little more
clarity.
Can customers book appointments themselves?
This page describes staff-managed appointments. Do not assume a public self-booking portal or external calendar synchronization; discuss those requirements with us.
Does an appointment guarantee an exact start time?
No. Service durations, walk-ins and interruptions can affect timing. Queue estimates should be explained as estimates.
Can we register returning visitors?
Yes. Staff can find an existing person record and connect further visits to that profile instead of starting over.