01 / THE CHALLENGE
Different requests join the same line
WITH ADOQ
Organize queues by the help you provide
Create queues for the assistance services your team operates and register travelers at the appropriate desk.
ADOQ FOR AIRPORT ASSISTANCEA busy terminal.
A busy terminal.
A clearer next step.
Help staffed airport assistance desks organize waiting travelers, direct service requests and keep handovers between counters clear.
Travelers need help, not another uncertain line.
Several people arrive with different questions. One request needs a longer conversation; another belongs at a different desk. AdoQ gives assistance teams a shared sequence and a way to record what happened.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Travelers are sent from one counter to another
WITH ADOQ
Make the handover visible
Transfer the visitor to another service queue and keep staff-entered notes connected to the record.
03 / THE CHALLENGE
A surge of arrivals is hard to understand
WITH ADOQ
See the workload at a glance
Review active queues and date-filtered visit reports to understand service activity and waiting patterns.
IN YOUR TEAM’S DAY
From an unanswered question to the right desk.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Welcome
Register the visitor and capture the reason for the assistance request.
- 02
Direct
Place the visit in the relevant queue and share its private status link.
- 03
Assist
Call the visitor, record the conversation and transfer to another desk when needed.
- 04
Complete
Mark the visit complete and leave a clear service history for authorized staff.
For assistance agents
A focused counter view of who is next and the context staff have already recorded.
For desk supervisors
Visibility across assistance queues and staff activity during busy service periods.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give customers a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
Customer support
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
Know the customer. Continue the conversation.
A service queue is one part of the experience. The customer relationship goes further.
Client records with useful context
Keep contact details, previous visits, service notes and uploaded documents together. Add custom fields for the information your team needs.
Explore record managementMeet online when it makes sense
Offer a scheduled one-to-one conversation with an adviser inside Ado Q. Save the subject, recommendations and follow-up notes for your team.
Explore online consultationsINSIDE ADO Q
A focused workspace for each service desk.
Staff see the people waiting for their counter. Shown here with healthcare sample queues; configure names for your assistance services.
GOOD QUESTIONSA little more
A little more
clarity.
Can AdoQ manage airline check-in or boarding?
No. This use case is for staffed assistance queues. AdoQ is not an airline reservation, check-in, boarding or security-screening system.
Does a queue estimate guarantee the traveler will make a flight?
No. Waiting times are estimates only. Flight-related decisions and time-critical assistance remain the responsibility of airport and airline staff.
Can we use this for a passenger assistance desk?
Evaluate it for a defined, staffed assistance queue: register the request, call the next traveler and record the handover. It is not an airline check-in, boarding, security or departure-control system.
Can staff register travelers who cannot scan a QR code?
Yes. Staff can add arrivals at the desk and manage their place in the assistance queue. Decide on clear calling and accessibility arrangements for travelers who are not using a status link.
A clear fit starts with a clear scope.
For staffed assistance desks only. No airline system integration, boarding control or aviation safety functionality is implied. The current trial is a test environment: use fictional information only.