See the waiting list
View people waiting for each service queue. Counter staff can work from the queue they handle, while administrators coordinate the wider operation.
QUEUE MANAGEMENTLess calling around.
Less calling around.
More moving forward.
A busy service desk needs more than a list of names. Connect the waiting list with client records and appointments, so your team can see who is waiting, who is being served and what happens next.
General consultation
NOW SERVINGAQ–021Counter 02
AQ–022Next in line
AQ–023Waiting
CallPauseTransfer
Keep the next step clear.
When the day stops going to plan.
A consultation runs over. A counter takes a break. Someone needs a different service. Ado Q gives staff the controls to handle these changes without losing the visit in a paper list or a chain of messages.
INSIDE ADO Q
See the whole queue. Act on the next step.
Queue cards show the operational state. The visit list keeps call, transfer and service actions within reach.
Handle real-life interruptions
Call next, recall, mark a no-show, pause and resume. A paused queue stays visible so the team can explain a delay instead of guessing.
Make the handover explicit
Transfer a visit to another queue when a different service is needed. Keep the person’s recorded context available to authorized staff.
- 1Set up your queues
Create the service queues and counters your team actually operates.
- 2Register the visit
Add a walk-in or check in a scheduled visit at reception.
- 3Guide the next step
Call, serve, complete or transfer the visit as work progresses.
HOW IT FITS TOGETHEROne clear step
One clear step
after another.
- 01
Set up your queues
Create the service queues and counters your team actually operates.
- 02
Register the visit
Add a walk-in or check in a scheduled visit at reception.
- 03
Guide the next step
Call, serve, complete or transfer the visit as work progresses.
One queue workflow. Different service settings.
A service centre may handle a customer enquiry, a clinic may coordinate patient visits, and an airport assistance desk may guide passengers to the next available team member. Ado Q connects the waiting list to the person and their visit; it is not limited to hospital queues.
Explore industry workflows and connected client records. Use the software evaluation checklist and plan comparison to prepare for a demo around your own counters and service process.
GOOD QUESTIONSA little more
A little more
clarity.
Is a virtual queue an exact appointment time?
No. A queue position and a waiting-time estimate help visitors understand progress, but service times and interruptions can change the wait.
Can staff help people without smartphones?
Yes. Staff-assisted registration and counter operations remain available. Agree how your team will call and assist visitors who are not following a phone link.
Who decides service priority?
Your team sets the service policy and handles exceptions. In healthcare, qualified staff must assess urgency and follow clinical protocols; Ado Q does not perform medical triage.