01 / THE CHALLENGE
Visitors are unsure which counter to approach
WITH ADOQ
Start with a clear registration step
Let reception capture the visit and place the person in the relevant queue. Configurable fields keep the operational details consistent.
ADOQ FOR PUBLIC SERVICESA clearer queue.
A clearer queue.
A more helpful counter.
Give reception and service-counter teams a shared view of arrivals, waiting visitors and recorded service activity.
Help people find their next step without asking every desk.
Visitors may be unfamiliar with the office or the service they need. Reception needs to direct them to the right counter, and counter teams need a clear view of who is waiting and what has already been recorded.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Counter availability changes during the day
WITH ADOQ
Keep queue status current
Pause or resume service queues, call the next visitor and transfer between desks when another team needs to help.
03 / THE CHALLENGE
Daily service activity is hard to reconstruct
WITH ADOQ
Keep a record of the visit
Save staff notes, review completed visits and use available reports and audit logs to understand activity. Availability varies by plan.
IN YOUR TEAM’S DAY
Welcome. Direct. Assist. Record.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Receive the visitor
Register at reception, or enable QR check-in where it suits your visitors.
- 02
Assign a queue
Use the service categories and counter structure defined by your team.
- 03
Call and assist
Keep staff and visitors informed through the counter workspace and configured queue display.
- 04
Close with context
Record the outcome of the visit and any next-step notes for authorized staff.
For reception and counters
One view of arrivals and the next person to assist, without maintaining separate lists.
For service managers
Review visitor volumes and operational activity, with configurable roles for the team.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give customers a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
Customer support
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
Know the customer. Continue the conversation.
A service queue is one part of the experience. The customer relationship goes further.
Client records with useful context
Keep contact details, previous visits, service notes and uploaded documents together. Add custom fields for the information your team needs.
Explore record managementMeet online when it makes sense
Offer a scheduled one-to-one conversation with an adviser inside Ado Q. Save the subject, recommendations and follow-up notes for your team.
Explore online consultationsINSIDE ADO Q
Keep the operational history visible.
Review who performed a recorded action and when. Audit-log availability depends on the selected plan.
GOOD QUESTIONSA little more
A little more
clarity.
Does every visitor need a smartphone?
No. Staff can register people at reception and manage their visits from the counter. QR check-in and personal status links are optional.
Is AdoQ a government case-management system?
No. It supports visitor queues and operational records. Eligibility decisions, official case processing and statutory workflows remain outside AdoQ.
Can we start at a single visitor-service counter?
Start with one defined visitor queue and the staff responsible for it. Review assisted registration, missed calls and transfers before considering a wider rollout. Retain your existing official case-handling process.
Does a digital queue mean visitors must register themselves?
No. Staff-assisted registration remains available. QR check-in and personal queue links can complement the staffed service rather than making a smartphone a condition of access.
A clear fit starts with a clear scope.
Not a case-management or eligibility decision system. Review accessibility, privacy, procurement and records requirements before production use. The current trial is a test environment: use fictional information only.