AdoQ01 / THE CHALLENGE
Visitors are unsure which counter to approach
WITH ADOQ
Start with a clear registration step
Let reception capture the visit and place the person in the relevant queue. Configurable fields keep the operational details consistent.
ADOQ FOR PUBLIC SERVICESA clearer queue.
A clearer queue.
A more helpful counter.
Give reception and service-counter teams a shared view of arrivals, waiting visitors and recorded service activity.
Help people find their next step without asking every desk.
Visitors may be unfamiliar with the office or the service they need. Reception needs to direct them to the right counter, and counter teams need a clear view of who is waiting and what has already been recorded.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Counter availability changes during the day
WITH ADOQ
Keep queue status current
Pause or resume service queues, call the next visitor and transfer between desks when another team needs to help.
03 / THE CHALLENGE
Daily service activity is hard to reconstruct
WITH ADOQ
Keep a record of the visit
Save staff notes, review completed visits and use available reports and audit logs to understand activity. Availability varies by plan.
IN YOUR TEAM’S DAY
Welcome. Direct. Assist. Record.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Receive the visitor
Register at reception, or enable QR check-in where it suits your visitors.
- 02
Assign a queue
Use the service categories and counter structure defined by your team.
- 03
Call and assist
Keep staff and visitors informed through the counter workspace and configured queue display.
- 04
Close with context
Record the outcome of the visit and any next-step notes for authorized staff.
For reception and counters
One view of arrivals and the next person to assist, without maintaining separate lists.
For service managers
Review visitor volumes and operational activity, with configurable roles for the team.
GOOD QUESTIONSA little more
A little more
clarity.
Does every visitor need a smartphone?
No. Staff can register people at reception and manage their visits from the counter. QR check-in and personal status links are optional.
Is AdoQ a government case-management system?
No. It supports visitor queues and operational records. Eligibility decisions, official case processing and statutory workflows remain outside AdoQ.
A clear fit starts with a clear scope.
Not a case-management or eligibility decision system. Review accessibility, privacy, procurement and records requirements before production use. The current trial is a test environment: use fictional information only.