01 / THE CHALLENGE
Visitors cluster at registration and collection
WITH ADOQ
Give each service point its own queue
Set up reception and collection queues, then call or transfer visitors as the operational steps are completed.
ADOQ FOR DIAGNOSTIC LABSLess waiting-room confusion.
Less waiting-room confusion.
A clearer lab visit.
Organize registration and collection queues, identify returning visitors and keep uploaded reports and payment entries connected to the right record.
Keep the visit organized, from reception to collection.
Morning arrivals can crowd the reception desk. Collection staff need to know who is next, while returning visitors need their previous documents found quickly. AdoQ connects these operational steps around one visitor record.
FROM DAILY FRICTION TO A CLEARER FLOW
Where AdoQ helps.
Practical tools for the moments your team handles every day.
02 / THE CHALLENGE
Staff repeatedly answer “How much longer?”
WITH ADOQ
Give visitors a way to check
Share a private status link with queue position and an estimated wait. Estimates can change as service progresses.
03 / THE CHALLENGE
Reports and payment notes sit in separate places
WITH ADOQ
Bring uploaded records together
Attach relevant reports and record full or partial payment entries alongside the visit for authorized staff to review.
IN YOUR TEAM’S DAY
Arrival, collection, context.
A suggested workflow you can adapt to your service points and staff responsibilities.
- 01
Identify the visitor
Find a returning record or register a new visitor with your configured ID format.
- 02
Capture the visit
Use custom fields for the operational details your reception team needs.
- 03
Coordinate collection
Call the next visitor or transfer them to another configured queue.
- 04
Attach the records
Upload relevant reports and update payment entries without separating them from the visitor profile.
For reception
A consistent way to identify visitors, record details and see the queue for each service point.
For collection teams
A clear next-person view and the ability to pause, call or complete the operational visit.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give patients a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
Sample collection
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
More than registration and collection.
Keep the patient’s details and uploaded documents useful after their place in line is called.
Patient profiles & uploaded reports
Manage contact details, visit history, uploaded report documents and recorded payments in one patient profile. Return visits stay connected to the existing record.
Explore record managementA place for online discussions
Where your service includes a qualified practitioner, arrange a one-to-one online consultation and record their recommendations. Ado Q does not generate or interpret laboratory results.
Explore online consultationsINSIDE ADO Q
Capture the details your lab desk needs.
The real field editor shows how a lab reference field can fit into registration. This is configurable record keeping, not laboratory result generation.
GOOD QUESTIONSA little more
A little more
clarity.
Will AdoQ generate laboratory results?
No. Staff can upload existing reports. AdoQ does not analyze samples, connect to laboratory instruments or generate test results.
Can visitors see their clinical documents on a public display?
No. The public queue view is separate from clinical records. Uploaded documents are available through authorized staff access, not the waiting-room display.
Can reception and sample collection use separate queues?
Yes. Configure a registration queue and a collection queue, then transfer the visit when the person is ready for the next service point. This coordinates the visit; it does not track specimens or replace your laboratory information system.
Do patients need an app to join the lab queue?
No dedicated patient app is required. Staff can register arrivals at the desk. QR check-in and browser-based status links are options for people who want to use their phones, not a requirement for everyone.
A clear fit starts with a clear scope.
AdoQ is not a laboratory information system. Sample tracking, instrument integration and result generation are outside its scope. The current trial is a test environment: use fictional information only.