1. About these terms
Ado Q is operated by Adozta Softech Private Limited (“Adozta”, “we”, “us”). These terms cover our website and hosted queue, appointment, record-management and consultation software. “You” means the organisation using the service and its authorised users. An administrator must be at least 18 and authorised to act for the organisation.
A signed order or service agreement takes priority where it expressly differs from these terms. Our Privacy Policy explains how information is handled. These terms do not remove rights that applicable law does not allow to be excluded.
2. Accounts and acceptable use
Provide accurate account details, protect sign-in credentials, assign appropriate staff permissions and tell us promptly about suspected unauthorised access. You are responsible for activity you authorise in your workspace.
Do not use Ado Q for unlawful activity, unsolicited messaging, infringement, malicious uploads or unauthorised access. Do not probe other customers’ workspaces, defeat access controls, overload the service or share another person’s private status or consultation link without authority.
3. Service scope and healthcare use
Your agreed plan determines capacity, features and support. Integrations depend on configuration and third-party availability. Queue positions and waiting times can change; estimates are not guaranteed appointment times. An uptime or response-time commitment applies only if expressly agreed in writing.
Ado Q provides software, not medical advice, diagnosis, emergency care or a replacement for a qualified practitioner. Healthcare providers remain responsible for clinical decisions, patient consent, professional licensing, teleconsultation requirements and medical-record obligations. Do not use a public demonstration or test workspace for real patient or sensitive information. A production deployment’s security, hosting and contractual requirements must be agreed before such use.
4. Free trials
Unless we agree otherwise in writing, a new trial lasts seven days. At expiry, operational access may be paused until you arrange a paid subscription. A trial does not automatically become a paid subscription, and it does not authorise us to charge you. Trial expiry is not the same as deletion of your account or records.
5. Prices, payment and renewal
INR and USD are separate fixed price lists, not exchange-rate conversions. Your accepted order or invoice specifies the currency, plan, billing period, applicable taxes and any additional charges. Annual subscriptions are paid upfront. Third-party messaging, telecom, hardware or customised services are included only when expressly stated.
Paid service begins under an accepted order and payment arrangement. Automatic renewal or recurring charges apply only if expressly agreed; a displayed price alone does not authorise a charge. A price change does not retrospectively change an already-paid subscription term. We will communicate renewal terms before seeking a new commitment.
6. Cancellation and refunds
Request cancellation by emailing adoqsales@adozta.com from an authorised account contact. Cancellation stops the next renewal; access continues to the end of the paid term unless you request earlier closure or the service is suspended for a valid reason.
For your first paid Ado Q subscription, you may request a refund of the subscription fee within 30 days of the initial payment. This first-purchase refund window does not restart on renewal, upgrade or reactivation. Separately agreed implementation work and third-party usage charges are outside this offer; any mandatory refund rights still apply.
After that window, unused time or a change of mind does not normally qualify for a prorated refund. Duplicate or erroneous charges and rights arising from our failure to supply the agreed service will be reviewed separately. We confirm eligibility and the refund method in writing; bank or payment-provider processing times vary. If we discontinue a paid service without your breach and cannot supply the remaining term, we will refund the unused prepaid subscription period.
7. Your data and account closure
You retain rights to the information your organisation supplies. You permit us and the service providers needed to operate Ado Q to process it for service delivery, support, security and legal obligations. You must have authority to collect, upload and share that information and provide the notices and consents your use requires.
Keep any independent records or backups your business or profession requires. Before closure, use available exports or contact us for assistance. You may request export assistance within 30 days after a paid term ends; we will confirm the available data and transfer method. Public test environments are not a guaranteed archive.
To request account closure or erasure, email adoqsales@adozta.com. We verify authority and review legal, clinical-record, security and dispute-related retention needs. Expiry and in-app deletion do not automatically erase all database records, audit history or backups. We will confirm the deletion scope, exceptions and applicable schedule in response to a verified request; this is not a promise of automatic deletion on a fixed day.
8. Software and third-party services
Adozta and its licensors retain rights in the software, design and branding. Your subscription grants access for your organisation’s permitted use, not ownership of the software. Your own records, logos and materials remain yours or their respective owners’.
Third-party services have their own terms and privacy practices. You are responsible for permissions needed to connect them. We do not guarantee uninterrupted availability of those services.
9. Suspension and ending service
We may restrict access for non-payment, material breach, a security threat or a legal requirement. Where reasonably possible, we will explain the reason and offer an opportunity to resolve it. Urgent action may be necessary to protect users or comply with law. Account closure does not eliminate outstanding payment obligations or rights that have already arisen.
10. Responsibility and limitations
We will use reasonable care in providing the service, but do not warrant that it is uninterrupted, error-free or suitable for every workflow. You must assess suitability and maintain appropriate operational fallback arrangements.
To the extent permitted by law, neither party is liable for indirect or consequential losses or lost profits. Each party’s aggregate liability relating to the service is limited to the subscription fees paid or payable for the affected service in the preceding 12 months. These limitations do not exclude fraud, wilful misconduct, liability that cannot lawfully be limited, or mandatory consumer rights. Your obligation to pay agreed fees is not reduced by this limit.
11. Changes, governing law and contact
We may update these terms and publish the effective date. Material changes affecting an existing paid subscription will be communicated before they take effect and will not retrospectively reduce rights for the paid term. Additional contractual consent will be obtained where required.
Indian law governs these terms. Subject to mandatory rights and applicable jurisdiction rules, competent courts in Thanjavur, Tamil Nadu will hear disputes. Please contact us first so we can try to resolve a concern.
Adozta Softech Private Limited
No.2, Carmel Nagar, Nagai Road, Katuthottam, Mariammancoil, Thanjavur – 613501, Tamil Nadu, India
adoqsales@adozta.com