Clinics
Bring walk-ins, appointments and returning patient records into one shared workspace for your reception team and practitioners.
Explore clinicsDifferent services.
The same need to be seen.
From clinics and hospitals to service centres and public counters, connect client information, appointments, queues and ongoing service in one workspace. Find the workflow that fits your team.
- 1A person arrives
A patient, traveler, client or citizen.
- 2A team coordinates
A reception desk, collection point or assistance counter.
- 3The context continues
A record, a recommendation or another visit.
FIND YOUR SERVICE SETTINGWhat brings people
What brings people
to your counter?
Explore the challenges, suggested workflows and practical scope for your team.
Hospitals
Coordinate outpatient service queues, staff access and patient handovers so each team can see the next step in the visit.
Explore hospitalsDiagnostic labs
Organize registration and collection queues, identify returning visitors and keep uploaded reports and payment entries connected to the right record.
Explore diagnostic labsAirport assistance
Help staffed airport assistance desks organize waiting travelers, direct service requests and keep handovers between counters clear.
Explore airport assistanceRetail & service centres
Manage walk-ins for repairs, collection and customer support, with service notes and previous visits attached to the same customer record.
Explore retail & service centresPublic services
Give reception and service-counter teams a shared view of arrivals, waiting visitors and recorded service activity.
Explore public servicesYOUR LANGUAGE. YOUR WORKFLOW.A customer is
A customer is
not a patient.
Choose customer terminology, configure IDs and add fields that suit your service. Apply your own logo and colors so the workspace belongs to your organization.
See the platform- 01Register at the desk or enable QR check-in
- 02Create queues for the services you operate
- 03Give visitors a personal queue-status link
- 04Connect notes and documents to each record
- 05Review visits and staff activity with available reports
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give customers a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
Customer support
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
RECORDS & ONLINE CONSULTATIONS
Know the customer. Continue the conversation.
A service queue is one part of the experience. The customer relationship goes further.
Client records with useful context
Keep contact details, previous visits, service notes and uploaded documents together. Add custom fields for the information your team needs.
Explore record managementMeet online when it makes sense
Offer a scheduled one-to-one conversation with an adviser inside Ado Q. Save the subject, recommendations and follow-up notes for your team.
Explore online consultationsGOOD QUESTIONSA little more
A little more
clarity.
Does every visitor need to install an app?
No. Staff can register visitors at the desk. A personal queue-status link opens in a browser; QR self-check-in can be configured where useful.
Can one platform fit every industry process?
AdoQ handles queues, visitor records and staff-entered operational information. It does not replace airline systems, repair-management software or official case-processing systems. Each solution page explains the boundaries.
How should we evaluate it?
Start with one service queue and fictional visitors in the test trial. Check your staff workflow, records, hosting and privacy requirements before considering production use.