Visit & service history
Find previous visits and service notes. Healthcare teams can also record practitioner details, clinical notes, recommendations and referrals.
CLIENT MANAGEMENT & SERVICE OPERATIONSKnow your clients.
Know your clients.
Manage every
visit.
Ado Q brings customer and patient information, appointments, queues, visit history and online consultations into one connected workspace.
For healthcare, service centres and teams that serve people in person or online.
A calmer arrival01 / 04
CHECKED IN
You’re in the right place.
A quick registration. One permanent ID. No starting from scratch next time.
YOUR VISITAQ–024
General consultationClick a step. Follow the visit.
01 / ARRIVALA welcome,
A welcome,
not a bottleneck.
Manage registrations from the front desk or let visitors check in using a QR code. Connect each visit to a new or existing person record.
- Walk-in registration and scheduled appointments
- QR check-in with configurable settings
- Permanent IDs and returning visitor lookup
- Custom fields for the details you need
NEW OR RETURNINGOne person.
One person.
A connected history.
Find an existing patient or customer, or create their first record.
- Capture the details that matter to your team
- Register the visit in the right queue
- Keep the next visit connected to the same profile
GENERAL CONSULTATIONSample queue
NOW SERVINGAQ–023Counter 02
AQ–024Next in line
AQ–025Waiting
AQ–026Waiting
02 / QUEUE OPERATIONSKeep the day
Keep the day
moving.
Give counter staff a focused view of who’s waiting and what needs to happen next. Handle changes without losing the visit history.
- Call next, recall and mark no-shows
- Pause, resume and transfer between queues
- Counter workspace and waiting-room display
- Personal queue status and estimated waiting time
Wait times are estimates and may change as visits progress.
THE VIEW FROM THEIR PHONE
A clearer wait.
A clearer wait.
A more informed visit.
Give patients and customers a personal queue-status link. They can check their place from their phone, without installing a dedicated app or returning to the desk for every update.
- Know where they stand.See queue position, people ahead and an estimated waiting time.
- Know what happens next.Check whether the queue is paused, see when they are called and find the assigned counter.
- Follow their visit.View registration and service progress as your team updates the visit.
Their phone shows queue and visit status. Your authorized team manages the detailed records, notes and documents in Ado Q.
See the visitor experience
QUEUE STATUSChecked in · Waiting
AQ-024
General consultation
Your place in the queue3 people ahead of you
Estimated waiting time15 minutes
- Registered ✓
- Checked in ✓
- In service · Next
- Completed
Next update · When calledIt’s your turn
Go to Counter 02
Go to Counter 02
Sample queue preview · One personal link.
No dedicated app to download.
03 / RECORDSRemember the visit.
Remember the visit.
Not just the number.
Know the person behind each visit. Manage client and patient profiles, contact details, documents and history in one place for your authorized team.
Documents & payment entries
Upload relevant documents and record full or partial payments. Payment recording is not an online payment gateway.
Your fields, your language
Choose patient or customer terminology, configure permanent IDs and add module-specific custom fields.
04 / PEOPLE & INSIGHTThe right view.
The right view.
For the right people.
Assign staff access, review activity and understand your day through date-filtered dashboards and reports.
- 01Staff roles and department assignments
- 02Audit logs and recoverable record archives
- 03Visit, revenue and staff activity reports
- 04Organization branding and theme settings
05 / STAY CONNECTEDBeyond the
Beyond the
waiting room.
Keep the conversation going, wherever the next step takes place.
Built-in online consultations
Schedule an online consultation, share a private joining link and meet through audio or video. Keep the subject, recommendations, follow-up notes and recorded payment status together.
WhatsApp notifications
With a configured WhatsApp Business integration, send registration and queue updates with a personal status link so visitors can check their place on their phone.
FOR HEALTHCARE TEAMSFor the people
For the people
behind the number.
From independent clinics to outpatient teams and diagnostic labs, connect patient information, visit history and consultations with the care you deliver.
Explore healthcareINSIDE ADO Q
A clearer view of the day.
The actual dashboard brings visits, waiting and arrival patterns into one workspace.
